You and your appointments are very important to the team here at Oasis Salon. We hold your appointments just for you and ask that if you must cancel or reschedule any appointment, you please provide us with 24-hour notice. This way, our team will be able to adjust their schedules accordingly and we may be able to accommodate clients on our waiting list. We do, of course, understand that unavoidable issues come up and will do our best to work with you in case of an emergency, etc. However, if last minute cancellations or ‘no shows’ become a habit, you will be charged a cancellation fee each time (after 2 or more cancellations/’no shows’ within a 6-month time frame). Here is our general breakdown of cancellation fees:

· Less than 24-hour notice will result in a charge equal to 100% of reserved appointment(s)

· ‘NO SHOWS’ will be charged 100% of service amount (appointments are considered ‘no show’ 15 mins. after your scheduled appointment)

· Appointments made within a 24-hour period (day of) that need to cancel must do so within 2 hours of said appointment or will be charged 100% of service price

· Any multiple services, groups, or combos must be held with a credit card and will be charged 100% of all services if cancelled with less than 24-hour notice

· Any new client whose appointment exceeds 2 hours must be held with a credit card and is not exempt from our cancellation policies

· All new client hair cut services require a $15 deposit to go toward the service.

As a courtesy, we do call, text, or email (based on client’s preference) to confirm the date and time 24-hours prior to your appointment. If we are unable to reach you and only leave a message, or cannot reach you at all, please understand that it is your responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees. You are always welcome to call and double check any appointments if you’re unsure.

We will always try our best to accommodate you if you’re running behind, stuck in traffic, etc. It happens, we know! However, your tardiness can affect the remainder of our team’s day by delaying them for their clients who come in on time. For this reason, we have set a few general ground rules for such situations. Clients will generally be allowed a 5-10-minute grace period. After that time, we will call to check on you. If you are able to make it in time for your services to be completed, great! If not, you may have to forgo some parts (i.e.: style/blowout at the end of a hair appointment, or cutting services) of the service in order to keep it in the time that we have allotted for you. Please, always call if you even think that you might be late; we’d rather know as early as possible so that we can do our best to fit you in without upsetting the flow of our day! In this case, you will still be charged 100% of the original service(s) scheduled.

Again, please remember that your appointments are reserved for you and only you. These policies allow us the opportunity to alert our standby clients of any openings, therefor allowing us to provide the best service possible. We very much appreciate your business and compliance with our policies. See you soon!

We recommend booking appointments in advance to ensure availability with your preferred stylist or service provider. Please arrive a few minutes early to relax and prepare for your service. Late arrivals may need to be rescheduled to respect other guests’ appointments.

Not sure what service or style is right for you? We offer complimentary consultations to discuss your goals, preferences, and hair type. This helps us recommend the best stylist, services, and maintenance plan to achieve your desired look.

*Required before booking perms, extensions, and color services for first time appointments.

*ONLY available Monday-Friday business hours.

Give the gift of self-care! Our gift certificates are available in any amount and can be used toward any service or product. They’re perfect for birthdays, holidays, or just to treat someone special. Gift Certificates are available in salon, over the phone, and online through our website!

Our salon hours

Sunday: Closed

Monday: 10am-5pm

Tuesday-Friday: 9am-7pm

Saturday: 9am-5pm

Our stylists are categorized by experience, education, and demand to help you find the best fit for your needs and budget. No matter their level, all of our stylists are highly trained and dedicated to providing exceptional service.

Associate (Apprentice) Stylist
Junior Stylist
Senior Stylist
Master Stylist
Lead Stylist

If you are unhappy with your results, please contact us within a few days of your appointment so we can make it right. Products that are unopened or “gently used” may be exchanged for a product equal or lesser value within 14 days of purchase.

Phone: (757)595-3767

Email: [email protected]

Instagram: https://www.instagram.com/oasis_salonva/

Facebook: https://www.facebook.com/OasisSalonVa/

704 Mariners Row STE. 104, Newport News, VA 23606